Iron Horse Equestrian Supplies - Terms & Conditions
Welcome to our on-line store. Iron Horse Equestrian Supplies have provided a high quality and premium service to all our store based customers at our Tack shop in Moss, Doncaster, and we can now offer you the same level of service from the comfort of your own home right here on our web site.
During busy periods delivery may be extended. We will try to process and ship your order as quickly and efficiently as we can but please bear with us during this time.
We will attempt to process your order within 24 hours of receiving it. However, at times of exceptional demand, delivery may be extended, we will inform you accordingly. For orders placed before 12pm we will endeavour to process them the same day. Orders after 12pm will be processed the following day. Deliveries will be sent by courier and will require a signature upon delivery unless previously organised. Lighter items may be sent via Royal Mail 1st Class and Royal Mail 1st Class Recorded Delivery.
Most parcels should arrive within 3 working days unless we contact you.
Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us within 3 working days, otherwise no claim can be considered.
|Prices are approximate|
||Quote on application|
|Southern Ireland & Northern Ireland
|Belgium, Luxembourgh, Netherlands, France, Germany, Denmark
|Italy, Portugal, Spain (excludes Canaries)
|Austria, Switzerland, Finland, Sweden, Hungary, Norway, Poland, Slovenia, Czech Repulic, Malta
|Above prices cover up to 20kg|
Please note that light parcels will be much cheaper, please ask for a quotation.
"Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have ca ncelled the order
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions."
Non Returnable Items
When buying from Iron Horse Equestrian Supplies Ltd, as a consumer under the Consumer Contracts Regulations you are covered for up to 14 working days after you receive your product (providing the products are unused, have not been opened and remain in their original packaging).
There are certain items however which cannot be returned; we do not offer exchanges or refunds on:
Horse Riding Hats/Helmets
(Due to health and safety guidelines, we do not accept the return of riding hats/helmets; once hats/helmets have been removed from packaging, we can no longer guarantee the condition of the riding hat/helmet and therefore do not accept returns).
Bespoke items including riding hats/helmets, jackets and other personalized items
Used horse bits (unless prior agreement has been made for a hire bit)
Used, marked or dirty items
Errors and omissions excepted
Hundreds of our customers visit our store every year to personally sample the huge selection of equestrian goods on offer. With over 5,000 square feet to browse through, you cannot fail to be impressed. Advice is on hand for the fitting of body protectors, hats and riding boots.
Saddle fitting is available on site, where horsebox parking is no problem alternatively home visits are available.