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Welcome to our on-line store. Iron Horse Equestrian Supplies have provided a high quality and premium service to all our store based customers at our shop in Moss, Doncaster,and we can now offer you the same level of service from the comfort of your own home right here at our web site.
We are and have always been a family run business with full hands on control. In this way we can continue to make sure that you, the customer, receive the service you have come to expect from Iron Horse Equestrian Supplies.
You can view a selection of our ranges here at our website, and order the products you want on-line, secure in the knowledge that our level of customer service is always of the highest standard. Mastercard, Visa, Solo and Switch card orders are welcome.
By phone
Telephone orders are always welcome, again, using Mastercard, Visa, Solo or Maestro. We can advise you on sizes etc. if you telephone (01302) 709240 during shop hours.
By fax
We have a 24 hour fax line - so you can fax us at any time. Be sure to enclose your telephone number in case of queries. Fax your form to (01302) 709282.
Overseas orders
We are happy to export orders. Postage is charged at cost, (min. £4.99). The VAT may be deducted on orders to non EC countries and BFPO addresses by dividing the price shown by 1.15. Please always ask for a quotation so that the correct payment can be sent.
Delivery
Where goods ordered are in stock, despatch is usually the same day for Mastercard, Solo, Maestro and Visa.
Alternatively, please allow up to seven working days for Standard Service.
Postage
Postage within the UK is £8.00 standard, an express service can be quoted at the time of purchase. Postage is not refundable on returns.
Returns
Refunds will be made for any items returned (at customers expense) which are unused and not damaged, within 14 days of receiving them. (This does not affect your statutory rights).
Where you require exchange, this will be sent at the cost of the postage, (GB only). Please pack carefully to avoid damage and also ensure that returned goods are fully insured against loss/damage.
Goods returned under complaint will not be accepted unless clean and dry. Health & Safety Act 1972.
Prices
Prices are liable to increase beyond our control. If the cost of your order differs from the prices quoted, we will contact you, either by telephone or letter, to request your instructions.
VAT
All prices on the website are inclusive of VAT at the current rate of 15%
Hundreds of our customers visit our store every year to personally sample the huge selection of equestrian goods on offer. With over 2,000 square feet to browse through, you cannot fail to be impressed. Advice is on hand for the fitting of body protectors, hats and riding boots. Saddle fitting is available on site, where horsebox parking is no problem alternatively home visits are available.
Miscellaneous
These terms and conditions do not affect consumer statutory rights.
Errors and omissions excepted
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